How can we help?
Tiny Bean is made by a real person, and a real person answers your email. Whether something's broken, something's confusing, or you just have a question — write to us and we'll get back to you, usually within 1–2 business days.
Include the email address you use to sign in if your question is about your account — it helps us find you faster.
Subscriptions are billed through Apple, so they're managed in your App Store account: open Settings on your iPhone → tap your name → Subscriptions → Tiny Bean. You can switch plans or cancel there anytime. Cancelling stops future charges; you keep access until the end of the period you've paid for. Refunds are handled by Apple at reportaproblem.apple.com.
Every family in Tiny Bean has an invite code. In the app, open your family settings and share the code — your partner enters it when they sign in, and from then on everything syncs between you. One subscription covers everyone in the family. Keep the code private: anyone who has it can join your family and see its data.
You can delete your account from inside the app, or email us at hello@tinybean.app from the address you sign in with and we'll remove your account and its data. For details on what we store (very little) and why, see our Privacy Policy.
First, check both phones are online and running the latest version of the app. If it still misbehaves, email us with what you expected, what happened instead, and roughly when — we'll dig in.
Every message to hello@tinybean.app is read and answered by a person. No bots, no ticket maze.